It's important to start by clarifying to customers that your order processing times are separate from the shipping times they see at checkout.
All orders are processed within 1 to 3 business days (including weekends) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Shipping time can vary by region but on average shipping should take 14-30 days. We cannot guarantee when your product will arrive, and all stated times are only estimates.
Shipping is Completely free, you will never pay for shipping when you purchase a product from us.
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 35 days of receiving your shipping confirmation email, please contact us at email@example.com with your name and order number, and we will look into it for you.